Instagram lead management for service businesses
Orbit is software that service businesses use to manage the customer inquiries they get on their own Instagram — the messages, the comments, and the numbers behind them — all in one private dashboard, so no lead slips through.
What Orbit does
Every incoming Instagram message in a single worklist, with timed follow-ups and reply tracking so prospective customers never get missed.
When someone comments a keyword on a post, Orbit can reply publicly, send them a private message with booking details, and log them as a lead — automatically.
Reach, engagement, follower growth, and per-post performance in plain language — so a business knows which content actually drives new customers.
How it works
A business securely connects its own Instagram professional account and approves the permissions. Access can be revoked at any time.
Messages, comments, leads, and analytics all live in the business's private Orbit dashboard — no more jumping between apps and tabs.
Each business only ever sees its own information. Orbit processes it solely to run that business's own inbox, funnel, and reporting.
Orbit is built for small service businesses that win customers through Instagram — starting with aesthetic and wellness clinics, where a single missed DM can mean a missed booking. If your next customer is already in your comments or your inbox, Orbit makes sure you reach them.
Your data is only ever shown to the business that owns it. Orbit never sells it, never shares it with third parties, and never uses it for advertising. See our Privacy Policy for the full detail.